Return Policy

Belle Lane Designs LLC Return and Exchange Policy:

While we hope you love every piece you order, if you're not completely satisfied, we've got your back! After receiving your items, check them for defects, wrong items, or missing pieces. If anything's amiss, email us at bellelanedesigns@gmail.com within 3 business days, and we'll fix it up for you! Your satisfaction is our priority!

RETURNS:

• We do not issue refunds. We ONLY issue store credit. If there's a mistake on our end or an item is damaged, we'll credit you using the same method you used for your purchase. For instance, cash for cash, credit card back to your card, and gift cards for gift card purchases.
• All returns must be MAILED back to our warehouse: 12441 Lesueur Road, Northport, Al 35475
• If a final sale item is returned to us, we will send you a shipping invoice via email for the ineligible item(s). You are responsible for paying the invoice within 7 business days after it is emailed. If the shipping invoice is not paid, the ineligible return will be donated. We will attempt to contact you 2 times before donating.
• You have a 14-day window from time of shipment to return your items for store credit.
• Shipping for return items is non-refundable unless we goofed and the mistake was ours, therefore the buyer is responsible for the shipping.
• Orders may be canceled within 1 hour of purchase for a refund. No exceptions. If canceled before shipping it’s only store credit. 
• Please allow 2-4 days for items to be processed back & for credit to be seen in your account.

CANCELED ORDERS: 

• Items are eligible for cancelation 1 hour after order is placed for a full refund with reason. After 30 minutes you will only be issued store credit or charged a 20% restocking fee.
• Items are not eligible for cancellation after packing slip has been printed and is in processing.

 

EXCHANGES:

• We do not offer exchanges. An E-Giftcard will be issued once your return is processed. We recommend placing a new order for the item you wish to exchange. We cannot always guarantee the item/size you would like to exchange will be in stock.  

 

DEFECTIVE ITEMS:

• If you have received a defective item please contact our customer service by emailing bellelanedesigns@gmail.com within 3 business days of delivery. Please include your first and last name, order number, items name, and photo of the defect in the email.
• If you contact us outside of the 3 business day window the item does not qualify for replacement or return

 

DAMAGED ITEMS:

• We take our shipping process very seriously! Our team ensures each item is carefully packaged to arrive just as you expect it. Your satisfaction is our priority! We are not responsible for packages once they are scanned with USPS, DHL, UPS, Fedex. 
• Belle Lane Designs LLC is not responsible for Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links: